We collect personal information necessary to deliver our tutoring services. This typically includes:

• Name, contact details, and address
• Name, school, year level, and academic details of the enrolling student (where the enrolment is for a child)
• Information you provide about preferred programs, campus, and special requests
• Payment information necessary to process fees (handled via our payment providers; we do not store full card details)
• Communications between you and us (email, phone, in-person notes)

We use personal information only for purposes directly related to providing our tutoring services:

• Processing enrolments and contacting you about them
• Scheduling lessons, communicating changes, and providing progress updates
• Issuing invoices and processing payments
• Responding to enquiries you send us
• Improving our programs based on feedback

We do not sell your information to third parties. We do not use your information for unrelated marketing without your consent.

We may share personal information with:

• Our staff, including teachers, tutors, and administrators who need the information to provide the service
• Third-party providers we use to operate (payment processors, email services, form submission handlers)
• Authorities where required by Australian law (for example, if compelled by a court order)

Our third-party providers are bound by their own privacy obligations, and we select providers who take reasonable steps to protect information.

Personal information is stored on secure systems and is only accessible to authorised staff. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure, but no system is perfectly secure.

We retain information for as long as needed to provide the service and to comply with legal obligations.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your information, subject to any legal obligations we have to retain it
• Make a complaint about how we have handled your information

To exercise any of these rights, email us at admin@lee.education. We will respond within 30 days.

Our website uses minimal cookies necessary for the site to function. We also use the Meta Pixel from Meta Platforms, Inc. (the company that operates Facebook and Instagram) to measure the effectiveness of our advertising and to understand how visitors interact with our site. The Pixel sets cookies in your browser and may collect information including the pages you visit, your IP address, and browser data, which is shared with Meta.

You can manage Meta’s use of your data for advertising at facebook.com/help/568137493302217. For details on Meta’s data practices, see Meta’s Privacy Policy at facebook.com/privacy/policy. You can also block third-party cookies in your browser settings to prevent the Pixel from loading.

We may update this policy from time to time to reflect changes in our practices or legal obligations. Significant changes will be communicated on this page, with an updated revision date.

Questions about privacy, requests under this policy, or complaints should go to:

Lee Excellence Education
Email: admin@lee.education
Phone: +61 410 976 663

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.